9koi Casino & Sportsbook Terms

We at 9koi operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits such services. Our Terms & Conditions set out the rights, responsibilities, and operational policies that govern your use of our platform, including our mobile app (Android and iOS), browser access, and all games and services we provide.

When you create an account on 9koi, you agree to these terms. Our policies cover account registration, identity verification (KYC), deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet, dispute resolution, and our commitment to secure data handling and regulatory compliance.

This document outlines our core operational practices and your responsibilities as a 9koi user. We encourage you to read it carefully before engaging with our platform.

Account Opening & User Responsibilities on 9koi

To open a 9koi account, you must be a legal resident of a jurisdiction where our services are permitted by law. We do not knowingly offer our services in jurisdictions where online gaming or sportsbook activities are prohibited. You are responsible for verifying that your access and use of 9koi comply with your local laws and regulations.

When you register with us, you provide personal information including your name, date of birth, email, and phone number. We require this information to comply with financial regulations and to verify your identity through Know Your Customer (KYC) procedures. You agree to provide accurate, truthful information and to update it if any details change. We reserve the right to suspend or terminate your account if we discover false or misleading information.

Your 9koi account credentials (username and password) are personal and confidential. You are responsible for keeping your password secure and for all activity that occurs under your account. We are not liable for unauthorised access if you have failed to protect your credentials. If you suspect unauthorised access, contact our support team immediately.

Our KYC verification process

We at 9koi conduct Know Your Customer verification to comply with anti-money laundering regulations and to protect both you and our platform. You must submit a government-issued ID (passport, national ID, or driving licence) and a proof of address (utility bill or bank statement dated within the last three months). Our verification team reviews documents during business hours. Once approved, you can access all 9koi services. If your documents are unclear or incomplete, our team will contact you with guidance on resubmission.

Deposits, Withdrawals & Our 9koi Payment Policy

We at 9koi accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle instantly or within seconds. Bank transfers typically complete within one to two business hours on weekdays. You are responsible for entering the correct payment details; we cannot reverse incorrectly directed transfers.

Your 9koi balance reflects all deposits and is available for gaming immediately upon settlement. You can withdraw your balance at any time by requesting a cashout from your account menu. Our compliance team verifies withdrawal requests to ensure they comply with regulatory requirements. Once approved, funds are transferred to your original payment method. We do not charge withdrawal fees; any fees are the responsibility of your payment provider.

Withdrawal requests are processed during standard business hours. We do not guarantee specific withdrawal timeframes beyond "standard processing", as settlement times depend on your payment provider's policies. Your 9koi account displays your withdrawal request status at all times.

Deposit and account limits

We at 9koi allow you to set personal account preferences through your account preferences. These limits help you manage your account. You can adjust or remove limits at any time, though changes may take effect after a short delay. If you wish to set additional account controls, our support team is available during business hours to assist.

Games, Services & Rules on 9koi

Our 9koi platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game and service has specific rules, which we display in-app before you participate. You agree to follow all game rules and to participate responsibly.

Game outcomes are determined by the respective game's mechanics. Our live-dealer tables stream in real time with transparent result determination. Slot games use certified random algorithms. All results are recorded on our 9koi servers and are final once confirmed. We do not modify, reverse, or dispute results except in cases of documented system error.

We reserve the right to suspend or terminate your account if we detect fraudulent activity, collusion, abuse of game mechanics, or violation of these terms. Such action is at our sole discretion.

Data Security & Privacy on 9koi

We at 9koi are committed to protecting your personal data. All data transmission uses industry-standard encryption (HTTPS). Your payment information is tokenised—we do not store card details or bank account numbers directly on our servers. Your KYC documents and personal information are stored securely with access limited to authorised personnel only.

We do not share your personal information with third parties outside of what is legally required by financial regulators, payment processors, and law-enforcement authorities. We retain your data for as long as necessary to operate your account and to comply with regulatory requirements. For detailed information about how we collect, use, and protect your data, please review our privacy policy

If you suspect a data breach or security issue on 9koi, contact our support team immediately via live chat or email.

Dispute Resolution & Our 9koi Support Process

If you believe we have made an error—such as an incorrect game result, a failed deposit, or a disputed transaction—contact our 9koi support team during business hours. We investigate disputes and respond with our findings within a reasonable timeframe. Our support channels include live chat in-app, email, and an in-app support form.

For disputes that cannot be resolved directly, we maintain an escalation process. Our support team documents your complaint, escalates it to our management team, and provides a written response via email. If you remain dissatisfied, you may pursue the matter through your local financial regulator or dispute resolution authority, subject to your jurisdiction's laws.

We maintain records of all transactions, game outcomes, and communications for a minimum of two years to support dispute investigation and regulatory compliance.

Prohibited conduct on 9koi

We at 9koi prohibit the following conduct: account sharing, use of automated bots or scripts, collusion with other users, exploitation of game vulnerabilities, money laundering, fraud, harassment of our staff, and any activity that violates applicable law. Violation of these prohibitions may result in immediate account suspension or termination and forfeiture of your balance.

Limitation of Liability & Our 9koi Commitments

We at 9koi provide our platform and services "as is". While we maintain security practices and operational standards, we do not guarantee that our platform will be error-free, uninterrupted, or completely secure. We are not liable for indirect, incidental, or consequential damages arising from your use of 9koi, including loss of earnings or data.

Our total liability to you under these terms is limited to the amount you have deposited on 9koi in the preceding 12 months. This limitation applies to all claims, whether arising from contract, negligence, or otherwise.

You agree to indemnify us against any claims, costs, or damages arising from your violation of these terms or your use of 9koi in breach of applicable law.

Changes to These Terms & How to Reach 9koi

We reserve the right to update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of 9koi after such notification constitutes your acceptance of the updated terms. If you do not agree to any change, you may close your account.

If you have questions about these terms, our policies, or your account on 9koi, contact our support team during standard business hours via live chat in-app, email, or an in-app support form. Our team is available in English and can assist with account questions, payment issues, KYC clarification, and general guidance.

Your use of 9koi is governed by these terms and by applicable law in your jurisdiction. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. These terms constitute the entire agreement between you and 9koi regarding your use of our platform.