9koi Platform Privacy Notice

This page describes what personal data we collect when you use 9koi, how we protect it, and how we comply with data protection regulations. When you open an account, make a deposit via DANA, e-wallet, mobile banking, or local payment, participate in live-dealer tables or slot games, or contact our support team, we collect specific information to operate your account securely and to comply with financial and anti-money laundering laws.

We at 9koi take data protection seriously. We encrypt all information in transit and at rest. We limit access to your personal data to authorised staff only. We do not sell your data to third parties. We retain your information only as long as necessary to operate your account and to meet legal requirements. This notice explains our practices in plain language.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team during business hours via live chat in-app, email, or our in-app support form.

What Data We Collect on 9koi

We collect personal data in several categories. First, we collect account registration data: your email, phone number, username, password hash (never the password itself), and account creation date. Second, we collect identity verification data as part of Know Your Customer (KYC) procedures: your full name, date of birth, government-issued ID number, and a scan or photograph of your ID document and proof of address. Third, we collect payment data: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details), transaction timestamps, and deposit/withdrawal amounts.

Fourth, we collect behavioural data: which games you play, bet amounts, session timestamps, and your IP address and device type for security purposes. Fifth, we collect communication data: any messages you send to our support team, including the content and timestamps. We do this to investigate issues, improve our service, and maintain records for dispute resolution.

We also collect cookies and similar tracking information when you access 9koi via browser. These include session cookies (to keep you logged in), analytics cookies (to understand how users navigate our platform), and preference cookies (to remember your language and display settings). See our cookies section below for more detail.

What we do not collect

We do not ask for your password to any other account (email, bank, social media). We do not collect biometric data such as fingerprints or facial recognition data. We do not collect sensitive health or political information. We do not monitor your activity outside 9koi. We collect only the information necessary to operate your account safely and to comply with financial regulations.

How We Use Your Data on 9koi

We use account registration data to create and manage your account, to send you transactional emails (account confirmation, password reset, withdrawal confirmation), and to communicate service updates. We use KYC data to verify your identity, to comply with anti-money laundering regulations, and to prevent fraud. We share KYC data with our compliance team and, where legally required, with financial regulators.

We use payment data to process your deposits and withdrawals, to maintain an audit trail for dispute resolution, and to detect fraudulent transactions. We share payment information with our payment processors (mobile banking, local payment, online payment, etc.) and with our acquiring bank only to the extent necessary to settle transactions. We use behavioural and session data to prevent abuse, to detect collusion or fraud, to improve game stability and performance, and to personalise your experience (such as recommending games based on your play history).

We use communication data from your support tickets to resolve your issues, to train our support team, and to improve our service based on common requests. We do not use your data for marketing purposes unless you have explicitly opted in. We do not sell your personal data to advertising networks or data brokers.

Third Parties & Our 9koi Data Processors

We work with third-party service providers to operate 9koi. These include our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our acquiring bank partners for local payment, online payment, e-wallet, mobile banking transfers), our email service provider (for transactional emails), our analytics provider (to measure platform performance), and our hosting provider (our servers may be located outside your jurisdiction, such as in Singapore or other regional data centers).

We share only the minimum data necessary with each processor. For example, we do not share your full ID document with our analytics provider—only an anonymised account identifier and session data. We require all processors to sign data-protection agreements and to maintain the same security standards we do.

We may disclose your data if required by law—for example, to comply with a court order or a request from a financial regulator in Jakarta, Surabaya, Bandung, Medan, or Semarang, or to prevent fraud or criminal activity. We will inform you of such disclosure unless prohibited by law.

Your Rights Regarding Data on 9koi

We recognise your data rights. You have the right to access your personal data: you can request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate data: if your profile information is wrong, you can update it in-app or request our help. You have the right to request deletion of your data: subject to legal requirements (we must retain financial records for regulatory purposes), we will delete your account and associated data upon your written request.

You have the right to opt out of non-essential data collection: for example, you can disable analytics cookies in your browser settings. You have the right to data portability: we can export your account data in a structured format. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your rights.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe, typically within 30 days.

Cookies & Tracking on 9koi

We use cookies and similar technologies when you access 9koi via browser. Session cookies keep you logged in during your visit and expire when you close your browser. Persistent cookies remember your preferences and remain on your device for longer periods. We use analytics cookies (via third-party providers) to measure which features are popular, how users navigate 9koi, and where technical issues occur. We use advertising cookies only if you have given explicit consent—these track your activity to show you relevant ads on other websites.

You can disable cookies in your browser settings, though some 9koi features may not work correctly without them. You can also opt out of analytics tracking by using your browser's "Do Not Track" feature or by adjusting cookie preferences in your browser settings.

Our mobile app does not use traditional cookies but uses similar local storage mechanisms to maintain your session and preferences. You can clear app data through your device settings at any time.

Data Retention on 9koi

We retain your data for as long as necessary to operate your account and to comply with legal obligations. Account registration data is retained while your account is active and for a minimum of two years after you close your account, to support dispute resolution and regulatory compliance. KYC data is retained for a minimum of five years, as required by anti-money laundering regulations. Payment transaction records are retained for a minimum of two years to support audit trails and dispute investigation.

Behavioural and session data (game activity, IP logs) is typically retained for 12 months unless needed for an active investigation. Communication logs from support tickets are retained for two years. Once data reaches the end of its retention period, we securely delete it.

If you close your account, we begin deleting non-essential data immediately, subject to legal retention requirements. Financial and KYC data will be retained for the required periods even after account closure.

How We Secure Your Data on 9koi

We employ industry-standard security practices. All data transmission uses HTTPS encryption. Your password is hashed using a cryptographic function—we never store or transmit your actual password. Your payment information is tokenised: we do not store full card or bank account numbers on our servers. Our data centers use physical security (access controls, surveillance) and logical security (firewalls, intrusion detection).

We conduct regular security audits and penetration testing to identify and address vulnerabilities. We maintain automated backups to prevent data loss. We train our staff on data protection and enforce strict access controls—only authorised personnel can access sensitive personal data.

While we maintain strong security, no system is completely risk-free. If we detect a security breach, we will notify affected users and relevant authorities as required by law.

Contact Us About Your Privacy on 9koi

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our support team during business hours via live chat in-app, email, or an in-app support form. Our team can assist with data access requests, corrections, deletion requests, and general privacy inquiries.

This privacy notice may be updated from time to time. We will notify you of material changes via email or in-app notification. Your continued use of 9koi after such notification constitutes your acceptance of the updated notice.